Shipping, Warranty & Returns

1. Quotes and ordering

Every product is quoted per order, because enterprise hardware pricing depends on configuration, quantity and current manufacturer programs. Send the model numbers or describe the need and we reply with a written quote within one business day.

Quotes are valid for 30 days. Orders are confirmed in writing with the agreed configuration, delivery address and timeline. Volume pricing is available from 10 units.

2. Shipping and delivery

We ship across Canada from Mississauga, Ontario, or deploy on-site through our own team where the engagement includes installation. Standard delivery is 5 to 7 business days for in-stock items and 2 to 3 business days on expedited shipping. Configured-to-order servers and large rollouts carry the lead time stated on the quote.

Shipping is quoted with the order. Every shipment is insured in transit and travels with a tracking number. Please inspect deliveries on arrival and report any shipping damage within 48 hours so we can file the claim with the carrier.

3. Warranty

All products are new and genuine and carry the manufacturer's standard warranty, registered to your organization. Extended warranty, next-business-day and on-site service plans from Dell, HP, Lenovo, Cisco and Apple can be added to any quote.

Warranty claims are handled by Y-Axis on your behalf under a managed services agreement, or directly with the manufacturer for hardware-only purchases. We keep the serial numbers and purchase records for every unit we ship, so a claim never starts with a search for paperwork.

4. Returns

Unopened, factory-sealed products can be returned within 30 days of delivery for a refund less a 15 percent restocking fee, where the manufacturer accepts the return. Configured-to-order systems, opened software, and products ordered specifically for you are not returnable except under warranty.

Defective-on-arrival products must be reported within 7 days of delivery and are replaced or repaired under the manufacturer's warranty at no cost to you. Contact us before sending anything back so we can issue a return authorization and a prepaid label where applicable.

5. Contact

Y-Axis Tech Solutions, 4025 Sladeview Cres, Unit 10, Mississauga, ON L5L 5Y1. Email info@yaxistechsolutions.com with your order number and we reply within one business day.